Refund Policy

Henan Fengjin Clothing Co., Ltd. always adheres to the concept of “quality first, customer first” and is committed to providing you with high-quality clothing products and considerate services. We are well aware that due to differences in individual needs, the product may not fully meet your expectations. For this reason, we have formulated this refund policy to protect your shopping rights.

It should be made clear that due to objective factors such as different usage scenarios and wearing frequency, we cannot make an absolute commitment and guarantee on the actual use effect of the product, nor can we provide refunds based on differences in use effect. However, we strictly control the production process and strive to ensure that each product meets high quality standards.

The specific refund rules are as follows:

Return eligibility: If you are not satisfied with the purchased product, you can apply for a return. However, due to the uniqueness and specialness of customized products, no-reason returns are supported unless there are quality issues.
How to initiate a return: If you need to return a product, please contact us via email at your [email protected] and provide detailed information about the order, reason for return, etc.
Product requirements: Returned products must be in their original packaging, with all accessories and tags intact, without signs of washing or wearing, and in a new, resaleable condition.
Cost description: The round-trip shipping and handling fees are to be borne by you. It is recommended to choose a trackable logistics method to return the item and keep the express receipt.
Review and processing: We will complete the evaluation within 3-5 working days after receiving the returned product to confirm whether it meets the return criteria. If the product meets the conditions, the payment will be refunded according to the original payment method; if it does not meet the conditions, we will inform you of the reason by email and reserve the right to refuse the return.

If you have any questions about this refund policy, or encounter problems during the return process, please feel free to contact us at [email protected] and we will promptly respond to your questions.

Refund Policy

The specific refund rules are as follows:

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